1. Introduction

3D WIRELESS PLUS LIMITED values your privacy and is committed to protecting your personal data in line with the Ghana Data Protection Act, 2012 (Act 843). This policy sets out how 3D Wireless Plus applies and complies with the data privacy principles in processing the personal data of customers, staff, vendors, visitors, and even third parties that interact with 3D Wireless Plus Ltd. This notice explains how we collect, use, and protect your information.

2. What Data We Collect

We collect personal data that is necessary for our operations and services, including but not limited to:

• Full Name
• Contact Information (Phone, Email, Address)
• Identification Details (Approved ID Card, Passport, etc)
• Residential address
• Information regarding the products and services a data subject may have benefited from by using 3D Wireless Plus Ltd, transactional information in respect of products purchased.

3. How We Use Your Data

Your personal data will be used for purposes such as:

• Processing transactions, billing, payment and account management
• Legal compliance and security
• Ensure security, prevent fraud, and protect both our business and users
• Conduct customer research and improve service improvement

4. Data Protection Principles

We adhere to the following data protection principles:

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  Lawfulness and Transparency: Personal data is processed lawfully and transparently.
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  Purpose Limitation: Data is collected for specified, legitimate purposes and not further processed in a manner incompatible with those purposes.
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  Data Minimization: Only data necessary for the intended purposes is collected.
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  Accuracy: We ensure personal data is accurate and kept up to date.
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  Storage Limitation: Data is retained only as long as necessary for the purposes for which it was collected. As a regulated institution by the National Communication Authority, we will retain your personal data for ten (10) years after the exit of the relationship by the data subject, or as may be required by regulation. When the personal data is no longer needed or beyond the stipulated retention period, 3D Wireless Plus will delete or destroy it from its systems and records or take steps to securely archive it while protecting your identity and privacy rights.

5. Data Sharing & Third Party Access

We do not sell your personal data. However, we may share your data in the following situations:

• With service providers who assist in delivering our services (e.g. SMS, payment processors and IT support)
• With regulatory authorities if required by law, court order, or government request
• With business partners if necessary for service functionality, but only with your consent

All third parties we work with are required to comply with data protection laws and maintain strict confidentiality. Your data will be stored only as long as needed for these purposes.

6. Your Rights

At any point while 3D Wireless Plus is in possession of or processing personal data, the data subject has the right to:

• Request a copy of the information that 3D Wireless Plus holds about them.
• Correct the data that is inaccurate or incomplete.
• Restrict processing of their personal data where certain conditions apply.
• Object to automated processing like profiling, as well as the right to be subject to the legal effects of automated processing or profiling.
• Complain and pursue judicial review in the event that 3D Wireless Plus refuses your request under rights of access without a clear and justifiable reason.
• Withdraw consent at any time

All the above requests will be forwarded should there be a third party involved in the processing of your personal data.

7. Complaints

If for any reason a vendor, contractor, customer, or staff member wishes to make a complaint about how 3D Wireless Plus handles or has handled their personal data, or how their complaint has been handled, they have the right to complain directly with: